Clear communication is part of the care.
Trained medical interpreters for clinics, hospitals, and settlement agencies across Canada. In person, by video, or by phone, with strict patient privacy and a fast response.
Built for the teams that care for newcomers and patients
Whether you book one appointment or hundreds a month, we make language access simple to arrange and easy to rely on.
Clinics
Family practices, walk-in clinics, specialists, mental health, physio, and dental offices. Scheduled or on demand.
Hospitals
Emergency, inpatient, discharge planning, consent discussions, and family meetings, with interpreters who know clinical terms.
Settlement agencies
Health navigation, intake, and referrals for newcomers, including support at medical appointments.
Interpreters who understand the clinical setting
Medical conversations are sensitive and often urgent. Our interpreters are prepared for both.
- Accurate with medical terminologySymptoms, medications, diagnoses, and instructions are conveyed exactly, without simplifying or guessing.
- Neutral and professionalInterpreters don’t give medical advice or take sides. They make sure the patient and provider understand each other.
- Sensitive to difficult newsPrepared for end-of-life, mental health, and trauma-related conversations.
- Culturally awareHelps providers recognize when a question or concept may not translate directly.
Telehealth and video interpreting that fits your workflow
Add an interpreter to a virtual visit or a phone call without changing how your team works.
- Book or request on demandTell us the language, time, and format. Scheduled and short-notice requests are both welcome.
- Receive a link or dial-inWe send secure joining details for your video platform or phone line.
- The interpreter joinsThey introduce their role briefly, then interpret the full visit.
- Simple follow-upReceive a summary for your records and billing, with no extra paperwork.
Patient privacy is not optional
Health information is among the most sensitive information there is. Our practices are designed to align with Canadian health privacy expectations, including provincial legislation such as Ontario’s PHIPA and federal PIPEDA.
- Signed confidentiality agreementsEvery interpreter commits to confidentiality before taking an assignment.
- Minimal information sharedInterpreters receive only the details needed to prepare, and never keep patient records.
- Private, secure sessionsVirtual sessions use secure platforms, and interpreters work from private spaces.
- Privacy documentation on requestNeed to review our policies for your compliance team? Just ask.
Recurring-provider accounts
For clinics, hospitals, and agencies with regular needs, a provider account saves time on every booking.
- One-time setupYour team’s details, preferred languages, and billing preferences are stored once.
- Consistent interpretersWhere possible, patients see the same interpreter at follow-ups for continuity.
- Priority schedulingAccount holders are first in line for urgent and recurring bookings.
- Consolidated invoicingOne clear monthly invoice instead of separate paperwork per appointment.
Languages we cover
Common requests are below. If you don’t see yours, ask: we regularly source rare languages and dialects.
Common questions
Can a family member interpret instead?
It’s best not to rely on family members or friends. They may lack medical vocabulary, soften difficult information, or find the conversation distressing. A professional interpreter protects accuracy and the patient’s privacy.
How quickly can you provide an interpreter?
Urgent requests are answered within one hour during business hours. Scheduled appointments are confirmed within one business day. Availability for rare languages may vary, and we’ll tell you honestly up front.
Do you support telehealth and phone appointments?
Yes. We join video visits and phone calls, and can work with the platform you already use.
Can we set up an account for regular bookings?
Yes. Recurring-provider accounts include priority scheduling, consistent interpreters where possible, and consolidated invoicing. Request a quote and mention your expected volume.
What happens if a patient is in distress or the news is serious?
Our interpreters are prepared for sensitive conversations. They stay neutral and accurate, and you are always welcome to pause or brief them beforehand.
Need a medical interpreter?
Request a quote online or call us now. We’ll match your patients with the right interpreter, fast.