About Us

Q: Where is PRO Interpreting Canada located?

A: We are located in Toronto, Canada and provide services across the Greater Toronto Area as well as nationally. Our office address is 123 Main St, Toronto, ON M1M 2B5.

Q: What services do you offer?

A: We offer professional interpreting and translation services for over 200 languages and dialects. This includes in-person interpreting, phone interpreting, document translation, and more. We have experience working with both individuals and businesses across a wide range of industries.

Q: How long have you been in business?

A: PRO Interpreting Canada first opened in 2017, so we have over 7 years of experience providing outstanding interpreting and translation services to the Toronto area and across Canada.

Q: Do you have certified/accredited interpreters and translators?

A: Yes, all of our interpreters and translators are certified professionals who are native speakers in their language with extensive training. Many hold national certification such as CILISAT in Canada or through associations like the International Medical Interpreters Association (IMIA) for medical interpreters.

Working with PRO Interpreting Canada

Q: What methods of interpreting do you offer?

A: We offer in-person on-site interpreting, over-the-phone interpreting, video remote interpreting, as well as hybrid models blending on-site and remote support. We work closely with each client to determine the best solution to meet their needs.

Q: What industries do you have experience with?

A: Our interpreters and translators have experience across healthcare, business, legal, insurance, government services, and more. Some specialty areas include medical, mental health, worker’s compensation cases, depositions, conferences, employee training, and more.

Q: Do you provide translation services in addition to interpreting?

A: Yes, PRO Interpreting Canada has expert translators available for translating documents such as legal contracts, medical records, websites, brochures, letters, and a wide variety of materials to and from over 200 languages. We adhere to strict quality assurance measures to verify accuracy.

Q: Are services provided 24/7 or only during business hours?

A: While our office is open Monday-Friday during regular business hours, we provide phone interpreting services 24 hours a day, 7 days a week. We can arrange for emergency on-site interpreting after hours as needed as well. Our goal is to always be available when you need us.

Q: How quickly can you respond to a request for service?

A: For phone interpreting, we pride ourselves on connecting within minutes of receiving a request thanks to our large and skilled interpreter pool. For on-site interpreting and translation requests, we respond promptly and strive to accommodate requests with as little advance notice as possible based on availability.

Q: What is your service area in Canada?

A: We provide live, in-person interpreting services across the Greater Toronto Area and surrounding regions. For phone and video interpreting as well as translation services, we serve clients nationally across Canada.

Contacting Us

Q: What is the best way to request services?

A: Calling us at +1 905-379-8821 is the quickest way to connect to an available interpreter. Emailing info@prointerpretingcanada.com or filling out a request form on our website are also options.

Q: Can I get a price quote before requesting services?

A: Yes, call us, and we will provide a customized quote based on your project scope, language needs, timeframe, and other specifics. Quotes for translation or interpretation services are always free.

Q: Who do I contact with additional questions?

A: Please email us, Monday-Friday 9 am - 5 pm to be connected directly with customer service who will be happy to assist you.