Public services work better when everyone understands them.
Interpreting and translation for municipalities, government agencies, and non-profits across Canada, so every resident can access the services they’re entitled to.
Language support for organizations that serve the public
Communities are more diverse than ever. We help you communicate clearly, fairly, and respectfully with every resident, client, and participant.
Municipalities
Service counters, permits, recreation, housing, and public meetings, with interpreters and translated materials for residents.
Government agencies
Program intake, eligibility interviews, hearings, outreach, and public information for regional and provincial services.
NGOs and non-profits
Reliable language support for community programs, shelters, food banks, and advocacy, with account options that suit a lean budget.
What we provide
One partner for spoken and written language needs across your departments.
Service-counter interpreting
On-site, video, or phone interpreters for front-line staff helping the public.
Public consultations
Interpreters for town halls, open houses, and community engagement sessions, in person or virtual.
Case and program meetings
Intake, assessments, and follow-ups for social, housing, employment, and family services.
Translated public materials
Notices, forms, letters, brochures, and web content translated into the languages your community speaks.
Standards you can put in writing
Public organizations need language services that are consistent, accountable, and easy to explain to a board, council, or auditor.
- Clear, plain-language communicationMessages are conveyed accurately in a way residents can understand, without changing their meaning.
- Neutral and impartialInterpreters don’t advise, advocate, or take sides. They make communication possible.
- ConfidentialInterpreters and translators sign confidentiality agreements, and personal information is handled with care.
- Accessible by designSupport for residents who are Deaf or hard of hearing with sign language interpreting, on request.
Accounts built for public-sector workflows
We make it simple for departments to book services and for finance teams to track them.
- Departmental accountsDifferent teams can book under one organization with separate cost centres.
- PO and invoice supportBilling that references your purchase orders and internal codes.
- Usage reportingSummaries of languages, sessions, and volumes to support planning and reporting.
- Procurement-friendlyNeed a vendor profile, references, or response to a quote request? Contact us and we’ll help.
Where we help
Common situations for public-sector and community organizations.
Getting started is straightforward
Most organizations are set up quickly and begin booking right away.
- Tell us your needsLanguages, settings, volume, and any procurement or billing requirements.
- Set up your accountWe create departmental accounts and confirm how bookings and invoicing will work.
- Book as neededSchedule in advance or request urgent support when a resident needs help.
- Review and refineUse reports to understand demand and plan for the languages your community needs.
Common questions
Can we work with you through a formal procurement process?
Yes. If you have a request for quotes or a proposal process, send it to us. We can provide company information, references, and pricing in the format you need. Contact us to discuss your requirements.
Do you offer French as well as other languages?
Yes. We provide French-language services along with many other languages, including less common ones.
Can you support urgent needs?
We do our best to respond quickly to urgent requests, including by phone or video. Availability varies by language and time, so call us and we’ll tell you what’s possible.
How do you protect personal information?
Interpreters and translators sign confidentiality agreements and receive only the information needed for the assignment. If your organization has specific privacy requirements, tell us and we’ll review them with you.
Is pricing different for non-profits?
Request a quote and tell us about your organization and expected volume. We’ll work with you to find an arrangement that suits your needs.
Ready to improve language access?
Request a quote online or call us to discuss your organization’s needs.